1.What kinds of payment methods do you guys accept ?
We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.
2.Why does my order require voice verification and/or fax verification?
We like to take all possible steps to protect our clients' details as well as the integrity of Final-fantasy-xi-gil. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have
3.Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
4.Why does your price change so frequently?
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
5.Why do you sometimes need to call me when I've placed an order?
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
6.How to protect from imposters?
It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at Final-fantasy-xi-gil for all trades and purchases to protect our customers from being scammed.
When purchasing products make sure you are always make your payment ONLY to on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
When dealing with Final-fantasy-xi-gil staff over MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when trading, send an email to with a password for him to repeat to you in a game if you are unsure!
An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a Final-fantasy-xi-gil staff only if he is online via a 'live' chat through your web browser.
7.Which servers are you on?
We support all servers. You can see the details of the servers and the price of credits on each game page.
8.Your LiveChat is on or it's say's your online on your website but you are not responding. What's wrong?
Sometimes we are in the process of delivering credits and could not respond to you immediately. Please bear with us. We will respond to you as fast as we can. Please note that instant messaging is not always reliable. Please email us if you are having difficulties in messaging us.
